Every answer, by topic

CODMunity Premium is now shared across the CODMunity website and mobile app when you use the same authenticated CODMunity account.

Website Premium adds ad-free browsing on codmunity.gg. Active app Prestige or Prestige Ultra access can also be recognized on the website through the same CODMunity account.

Yes, one active CODMunity Premium, Prestige, or Prestige Ultra subscription can unlock access across the CODMunity website and mobile app when both are signed in to the same CODMunity account.

Use the same account and sign-in method. The same email text alone does not always prove it is the same account.

No. Do not buy a second subscription just because Premium is missing on one device or platform.

First confirm the same CODMunity account is signed in, refresh subscription status, and try restore purchases in the app if the purchase came from Apple or Google.

A website subscription gives you Prestige access in the CODMunity app when you sign in with the same CODMunity account. An active Prestige or Prestige Ultra app subscription also gives you ad-free access to the website.

Features can differ between the app and website. Check the plan details shown where you subscribe for the included benefits.

No. Shared access does not move your billing provider, change your plan, or cancel another subscription.

Your subscription stays managed by the original purchase provider: CODMunity Web, Apple App Store, or Google Play.

1. Go to My subscription and confirm Premium is active.
2. Open or update the CODMunity app.
3. Sign in inside the app with the same CODMunity account and sign-in method used on the website.
4. Close and reopen the app, then refresh the subscription area if needed.

If it still shows free, do not subscribe again. Check account matching first.

1. Open the CODMunity app and confirm Prestige or Prestige Ultra is active there.
2. Check which CODMunity account and sign-in method is active in the app.
3. Go to codmunity.gg/sign-in.
4. Sign in to the website with that same CODMunity account and sign-in method.
5. Open My subscription and use Refresh subscription if needed.

• You are signed in on both website and app.
• The CODMunity account is the same, including the sign-in method.
• The app shows Prestige or Prestige Ultra, or the website shows Premium.
• You opened My subscription and used Refresh subscription.
• You reopened the app or refreshed the website after signing in.

Yes, as long as you sign in to the same CODMunity account. Your billing still remains with the original purchase provider.

If the purchase came from Apple or Google, restore from the app subscription, paywall, or settings area when available, using the original store account and the intended CODMunity account. This does not guarantee a billing transfer between stores.

Yes. Premium access is tied to your authenticated CODMunity account. If you sign out, the website or app may show the free experience until you sign back in.

Signing out does not cancel billing.

Compare the account or profile details shown inside CODMunity, not only the email text.

• Use the same sign-in method you originally used.
• Check your CODMunity username or profile details.
• Watch for Apple Hide My Email or different Google, Apple, and email-password profiles.

If the details differ, you may be in a second account.

Use the original sign-in method for the CODMunity account that has the subscription. Do not create a new profile just to test another method.

If you used Apple, use Apple again. If you used Google, use Google again. If you used email and password, use that same login.

No. Your Apple App Store or Google Play login only manages the purchase. It is not the same as being signed in to your CODMunity account.

For shared access, the CODMunity website and app both need the same CODMunity account.

Apple Hide My Email can create a private relay address. That address may not match the email you expect to see.

Sign in with the same Apple option you used originally, then compare the CODMunity profile details. If you are unsure which account owns the subscription, open a Help Hub ticket.

Do not buy again from the second account.

1. Sign out.
2. Sign back in with the original sign-in method.
3. Check the CODMunity profile details and subscription status.
4. If you cannot find the right account, send a support request with the purchase provider and account details.

Account merges or subscription moves are reviewed by support and are not automatic.

Open the app and sign in to the CODMunity account you want to use. Then use Restore purchases from the app subscription, paywall, or settings area if it is available.

Use the original Apple or Google purchase account. If the app cannot connect the purchase to the intended CODMunity account, contact support before subscribing again.

Use the original provider recovery options first: Apple, Google, or email-password recovery depending on how you created the CODMunity account.

If you still cannot access it, open a Help Hub ticket. Never send passwords, one-time codes, or full card numbers.

1. Open the app and confirm Prestige or Prestige Ultra is active.
2. Check the CODMunity account and sign-in method used in the app.
3. Sign out of the website, then sign in at codmunity.gg/sign-in with the same CODMunity account.
4. Open My subscription and use Refresh subscription.

If it still does not sync, open a support ticket before buying again.

1. Open My subscription and confirm Premium is active.
2. Update or reopen the CODMunity app.
3. Sign in in the app with the same CODMunity account and sign-in method.
4. Refresh the app subscription area if available.

Do not buy again until account matching has been checked.

1. Use the Apple ID or Google account that originally bought the app subscription.
2. Open the CODMunity app subscription, paywall, or settings area.
3. Use Restore purchases if it is available.
4. Make sure you are also signed in to the intended CODMunity account.

Restore purchases helps the app find an Apple or Google purchase. It does not move billing to another store or guarantee account merging.

No. Restore purchases is for Apple App Store or Google Play purchases inside the mobile app.

For a CODMunity Web purchase, sign in on the website with the same CODMunity account and open My subscription. Use Refresh subscription if needed.

Subscription status refreshes when you log in, return to the subscription page, or use Refresh subscription. It is not guaranteed to appear instantly.

1. Confirm the payment completed with the original provider.
2. Confirm you are signed in to the same CODMunity account.
3. Refresh subscription status.
4. Restart the app or reload the website.

If access is still missing, contact support before subscribing again.

The website removes ads when CODMunity Premium is active on the same signed-in CODMunity account.

1. Sign in at codmunity.gg/sign-in.
2. Open My subscription and use Refresh subscription.
3. Confirm you are using the same CODMunity account and sign-in method as the app or web purchase.
4. Reload the page where ads are showing.

Existing website tools remain free. CODMunity Premium adds ad-free browsing on the website.

It means CODMunity could not check your current subscription status at that moment. It does not automatically mean your subscription expired.

Try again, reload My subscription, sign out and back in, or check later. If it continues, send a support ticket with the provider and steps already tried.

Manage your subscription from the place where you originally subscribed. Billing stays with the original provider.

• CODMunity Web: go to My subscription while signed in.
• Apple App Store: manage it from your Apple account subscriptions.
• Google Play: manage it from your Google Play subscriptions.

The My subscription page can show Premium status, purchase provider, auto-renewal, renewal or end date when available, Refresh subscription, and a provider-specific manage option.

Cancel from the provider that manages your billing: CODMunity Web, Apple App Store, or Google Play.

After cancellation, you normally keep access until the end of the paid period shown by that provider. Cancelling stops future renewals, but it does not usually remove already-paid access immediately.

No. Deleting the app, signing out, or removing CODMunity from a device does not cancel billing.

You must cancel with the original purchase provider.

Open My subscription while signed in. When available, it shows Premium status, purchase provider, auto-renewal, renewal date, or end date.

For Apple or Google purchases, also check the subscription area of the original store account.

Update payment details with the provider that manages the subscription.

• CODMunity Web: use the management option on My subscription.
• Apple App Store: update payment in your Apple account.
• Google Play: update payment in your Google Play account.

After fixing payment, return to My subscription or reopen the app and refresh status.

Use the options offered by the provider that currently manages your subscription. Cross-platform access does not automatically move billing between CODMunity Web, Apple App Store, and Google Play.

Avoid starting an overlapping subscription while another one is active. Check the current provider and contact support if you are unsure.

Check each provider where you may have subscribed: CODMunity Web, Apple App Store, and Google Play.

1. Identify which CODMunity account each subscription is connected to.
2. Cancel any unwanted renewal with its provider.
3. Open a Help Hub ticket with provider, plan, approximate date, and receipt or order reference.

Refunds are not automatic and depend on the provider policy.

Request a refund through the appropriate purchase channel.

• CODMunity Web: For a website purchase, send a support request with your receipt or order reference.
• Apple App Store: Request an Apple refund.
• Google Play: Request a Google Play refund.

Use the Apple or Google account that made the purchase. Requests are reviewed under the applicable policy; approval is not guaranteed. Cancelling renewal does not itself request a refund.

Ask for a refund as soon as possible from the place that charged you:

• Apple App Store: reportaproblem.apple.com
• Google Play: Google Play refunds
• CODMunity website: send a subscription request with your receipt.

Apple and Google decide app refunds themselves. Then turn off auto-renewal so you are not charged again.

A free trial has to be cancelled before it ends (Apple and Google recommend at least 24 hours before), with the store that started it. Deleting the app does not cancel it.

Check the cancellation date in your store subscriptions, then request a refund from that store.

Yes. Website payments are processed by Stripe. CODMunity never sees or stores your full card number.

Include enough detail for us to find the right CODMunity account and purchase.

• CODMunity username or profile/account identifier.
• Purchase provider: CODMunity Web, Apple App Store, or Google Play.
• Plan name if visible, plus approximate purchase date.
• Receipt or order reference and a screenshot of the issue.
• App version, device, browser, and steps already tried.

Never send passwords, one-time codes, or full card numbers.

Send a support request

Contact CODMunity support before trying to move a subscription to another account. Signing into a different account does not automatically transfer your subscription or merge the accounts. Include both CODMunity account identifiers and the original purchase provider so we can review your request.

Send a support request

You may have complimentary CODMunity Premium access from CODMunity. Complimentary access has no recurring charge.

It does not cancel any existing paid subscription and does not guarantee every mobile perk. If you also have a paid plan, manage that plan with the original provider.

Ranked profiles get their channels by matching player names, so two similar names can get mixed up. Send a ranked profile request with your ranked name and the wrong link.

We remove it by hand and make sure it is not added back automatically. If you also want your real channel added, use Suggest a channel on your ranked page.

Send a ranked profile request with the name of the profile where your channel appears and a link to your channel. We check it and remove your channel from that profile.

Open your ranked page (search your name in Ranked players) and tap Suggest a channel. On the Top 250 table, the + button next to a name does the same.

Paste your channel link and send it. No ticket needed: we review suggestions and your channel appears once approved.

You can do it yourself in a few seconds. Open your page on the Top 250 (or search your name in Ranked players), tap Suggest a channel, choose CODMunity and pick your profile. If you are signed in, your own profile is already filled in.

We review suggestions by hand. Having the same Twitch, YouTube or Kick channel on both profiles lets us confirm it faster.

Ranked profiles keep their own copy of your channels. Send a ranked profile request and we remove it there too.

When two players use the same name, the ranked data can briefly mix them up. CODMunity now keeps players with the same name apart, so this fixes itself on the next update.

If your profile still shows someone else's results after a few hours, tell us with your ranked name.

The Top 250 leaderboard is live. Session SR refreshes about every 15 minutes over the last 12 hours, and win streak lists are rebuilt once a day.

CODMunity shows the ranked Multiplayer and Resurgence leaderboards. Ranked Battle Royale is not shown at the moment.

Ranked profiles show Twitch, YouTube and Kick only. Your TikTok can still be added to your CODMunity profile.

Our SR system guide explains how SR is won and lost, and the ranked system guide covers divisions and skill levels.

See the ranked rewards guide for every reward and the rank needed to earn it.

CODMunity is a platform built by a team of Call of Duty fans to help players improve. It is available through the iOS and Android apps, as well as the website.

CODMunity offers features such as meta rankings, camo trackers, and loadouts. It also specializes in competitive Call of Duty and Warzone, with ranked leaderboards, World Series of Warzone, EWC, and more.

No, CODMunity is not an official Call of Duty app. It is not affiliated in any way with Call of Duty, Activision, or Microsoft.

Our recommendations and tools are always kept up to date. When a new game or season is released, our teams work hard to update CODMunity as quickly as possible.

Meta recommendations may evolve over time as we test and learn new things.

You can create a free CODMunity account directly in the app or on the CODMunity website. You will find the account option at the top left of the sidebar.

Go to codmunity.gg/delete and check that you are signed in to the account you want to delete. Type your username to confirm.

Your account and its data are removed within 30 days.

No, you cannot currently connect your Call of Duty or Activision account to CODMunity. Activision does not provide an API for external services like ours. We hope this changes in the future.

Update the CODMunity app and reopen it: new translations arrive with app updates. If a screen is still in English after updating, tell us which one.

Camo progress is saved to the CODMunity account you were signed in with. Sign in with that same account (same Google, Apple or email login) and it comes back.

Progress made while signed out stays on that device only.

This can happen when the app was opened before your website changes. To avoid it:

• Update the CODMunity app to the latest version.
• Close and reopen the app after ticking camos on the website.
• Avoid ticking camos on the app and the website at the same time.

The website now saves only what you change, and reloads your progress when you come back to its tab.

Sign in with the same CODMunity account on every device. The Camo Tracker shows a sync badge when your progress is saved to your account.

Open the Overlay Hub, sign in, pick the camo overlay and copy its link. In OBS, add a Browser Source and paste the link.

The overlay updates on its own when you tick camos.

The Camo Tracker covers the latest Call of Duty titles. New games are added when their camo challenges are revealed. Older games such as Black Ops Cold War are not planned.

Reload the page. If images are still missing, clear your browser cache or update the app, then report a bug with the weapon name if it continues.

Open the giveaway on codmunity.gg/giveaways or in the CODMunity app while it is live, and tap Join. You need to be signed in to a free CODMunity account. The same account works on the website and in the app.

Joining is free and you never need to buy anything to enter. Each giveaway shows its start and end time (in UTC), the prize and the number of winners. A giveaway marked "Coming soon" can't be joined yet: come back when its countdown reaches zero.

Everyone who joins starts with 1 entry. The giveaway's page shows which bonuses apply:

• Invite friends: +1 entry for each friend who joins with your invite link, up to the limit shown (usually 5). Copy your link from the giveaway's page after joining.
• X account: extra entries when your CODMunity profile has an X (Twitter) account. Add it to your profile before you join so it counts.
• Premium: CODMunity Premium members get their entries multiplied (see the next question).

More entries means a better chance, never a sure win. A friend only counts once they have joined the same giveaway with their own account. Invites between your own accounts are removed.

When a giveaway shows a Premium bonus, the entries of CODMunity Premium members are multiplied, usually ×2. The multiplier applies to all your entries, bonuses included: for example 1 entry + 3 invited friends = 4, and ×2 with Premium = 8.

Premium is checked when you join; if you go Premium later, the CODMunity app updates your entries the next time you open the giveaway. If Premium is not recognised, check that you are signed in with the same CODMunity account that holds your subscription (see the Premium & billing answers).

Premium is never required: anyone with a free account can join and win.

Winners are drawn automatically, a few minutes after the giveaway ends. The page shows "Drawing the winners" until then.

The draw is random, and each member's chance is proportional to their number of entries. A member can win only once per giveaway. Every draw is recorded with its random value and a fingerprint of the list of entries, so it can be checked afterwards. Entries made after the end are not counted.

There is nothing to claim. If you win, the giveaway's page and the app show "You won!" when you are signed in, and winners are listed on the page by their partly hidden username.

The organiser then contacts you by email, at the email address of your CODMunity account, to arrange the prize. Check your spam folder. Please answer within 14 days, otherwise another winner may be drawn in your place.

We will never ask for your password, a payment or your bank details. Messages or DMs that do are scams: don't answer them.

First check your spam and promotions folders, and that you are looking at the inbox of the email address of your CODMunity account (Google, Apple or email sign-in).

If you still have nothing a few days after the draw, send a support request with the giveaway's name and your CODMunity username. We will reply to the email you give in the form.

• You need a free CODMunity account and must be at least 13 years old. If you are under the age of majority where you live, you need a parent's or guardian's permission, and we may ask for their written agreement before sending a prize.
• One person, one account. Entries from several accounts, fake accounts, bots or scripts are disqualified.
• A giveaway is void where local law prohibits or restricts it.
• Some prizes, such as game codes, may be limited to a platform or a region: check the giveaway's page before joining.

The full giveaway rules are linked from every giveaway's page.

Open the giveaway's page on codmunity.gg or in the app while signed in. Once you have joined, it shows You're in, your number of entries in the draw, your invite link and how many friends joined with it.

You can tap Leave the giveaway at any time before it ends. Your entries are then removed from the draw.

We may change, extend, pause or cancel a giveaway if fraud, a technical problem or an event beyond our control prevents it from running fairly. Any change is shown on the giveaway's page, and a cancelled giveaway is marked Cancelled with no draw.

Joining is always free, so there is nothing to refund. If a prize becomes unavailable, it may be replaced by a prize of similar or greater value.

We use your CODMunity account ID, username and email address and, if you added one, your X handle. They are used only to count your entries, draw the winners and contact them. Only a partly hidden username is ever shown publicly, never an email address.

Email addresses and X handles stored for a giveaway are deleted 40 days after it ends. See the Privacy Policy for your rights.

Submit a verification request using the account verification form. Include as much information as possible. Please note that submitting a request does not guarantee that your account will be verified.

Send a verification request and explain who is using your name or channel, with the profile link.

Proof helps most: for example, a link from your own Twitch or YouTube channel to your real CODMunity profile.

It shows that a profile really belongs to the creator, pro player or team it names. We verify profiles by hand, and sending a request does not guarantee verification.

The more precise, the faster the fix. Please add:

• The tool where it happens
• Clear steps to reproduce
• What you expected instead
• Your device and app version

1. Update the CODMunity app from the App Store or Google Play.
2. Restart your phone.
3. If it still closes, report a bug with your phone model, system version and app version.

Stats and loadouts are updated after each game patch, so values can change. If something still looks wrong, report it with the page link and what you expected.

Yes, use the Request a Feature tool. Describe the problem you are trying to solve, not only the solution. It helps us prioritise properly.

Not at the moment. CODMunity has no public API, and reusing its data needs our written permission.

Send a team request with the team name, players, logo (PNG with a transparent background) and the competition (WSOW, EWC, WRS or another one).

We check every team against the competition results before adding it. You get an email when your request is answered.